You have 30 days from the delivery date to return items for a refund or exchange. Returns must be initiated within this timeframe.
Return Requirements
Eligible Items
Items must be:
- Unused and in original condition
- In original packaging with all accessories and manuals
- Free from damage not related to manufacturing defects
- Accompanied by original receipt or order confirmation
Return Authorization
All returns require prior authorization:
- Contact us at support@homeshosts.com or call (541) 254-7487
- Provide your order number and reason for return
- We’ll send you a Return Authorization (RA) number and return instructions
- Include the RA number with your return shipment
Non-Returnable Items
The following items cannot be returned:
- Custom or special-order tools
- Items damaged by misuse or normal wear
- Used consumable items (batteries, oils, filters)
- Items without original packaging
- Tools modified or altered from original condition
- Electrical items that have been installed or wired
Return Shipping
Customer Responsibility
- Customers are responsible for return shipping costs unless the item is defective or we made an error
- We recommend using a trackable shipping method and purchasing shipping insurance
- Items must be properly packaged to prevent damage during return transit
Our Responsibility
We cover return shipping costs when:
- Item received was defective or damaged
- Wrong item was shipped
- Item significantly different from description
Refund Process
Processing Time
- Refunds are processed within 5-10 business days after we receive and inspect returned items
- Refunds are issued to the original payment method
- Credit card refunds may take 1-2 additional billing cycles to appear on your statement
Refund Amount
- Full purchase price refund for items in perfect condition
- Original shipping costs are non-refundable (unless we made an error)
- Return shipping costs are deducted from refund unless we cover them
Partial Refunds
A partial refund may be issued for items that are:
- Returned after 30 days but within 60 days
- In good condition but missing accessories or packaging
- Showing signs of light use but still resellable
Exchanges
We offer exchanges for:
- Different size or model of the same product (subject to availability)
- Defective items under manufacturer warranty
- Items received in error
Exchange Process:
- Contact us for exchange authorization
- Ship original item back with RA number
- New item ships once we receive the return
- Price differences and additional shipping charges apply if applicable
Defective or Damaged Items
Immediate Action Required
If you receive a defective or damaged item:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- Do not attempt to use damaged tools
- Keep all original packaging
Resolution Options
For defective or damaged items, we offer:
- Full refund including return shipping
- Free replacement item
- Manufacturer warranty service when applicable
Warranty Claims
Many tools come with manufacturer warranties. For warranty issues:
- Contact us first for guidance on warranty claims
- We can facilitate warranty service with manufacturers
- Warranty periods and terms vary by manufacturer
- Some warranty service may require shipping to manufacturer
Special Circumstances
Large or Heavy Items
Tools over 50 lbs or oversized items:
- May require special return shipping arrangements
- Customer may be responsible for additional return shipping costs
- Contact us before returning large items
Hazardous Materials
Items containing batteries or classified as hazardous materials:
- May have special return requirements
- Cannot be shipped via air transportation
- Contact us for specific return instructions
Store Credit
Instead of a refund, customers may choose:
- Store credit for full purchase amount (including original shipping)
- Store credit never expires
- Can be used for future purchases on our website
- Cannot be redeemed for cash
International Returns
For international customers:
- Customer responsible for all return shipping costs
- Items may be subject to customs fees when returned
- Refunds processed in US Dollars only
- Extended processing times may apply
Contact Us for Returns
To initiate a return or ask questions:
Customer Satisfaction Guarantee
We stand behind the quality of our tools and equipment. If you experience any issues with your purchase, please contact us. We’re committed to finding a solution that ensures your satisfaction.
